Crayon

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Outstanding helpdesk support for Microsoft 365 customers is great for business.

We offer our partners a team of certified Microsoft 365 helpdesk support agents as a white label service, responding to their customer needs 24×7, 12×5 or after hours.

Our Microsoft 365 Support as a Service uses an industry-leading ITSM platform to assist your customers via telephone, email and a dedicated support portal.

How you can benefit from Support as a Service


Great Customer Experience	Highly Responsive Agents	Focus on Core Objectives	Scale and Pay as You Go

Our Support as a Service is ideal for Partners who:

want to offer helpdesk services without the cost of building internal capabilities
need to scale existing services during peak periods
have short-term skills gaps during recruitment drives or due to staff turnover

Support is provided for:

Microsoft 365, including MS Office and collaboration tools
Microsoft SharePoint Online
Microsoft Azure Active Directory

Special Flexi Offer - you can cancel anytime in 3 months without any penalty.

Who's Eligible: New and existing Crayon partners in APAC.
Sign up for a 12-month agreement of our Support as a Service, where you may cancel this agreement at any time without penalty within the first 3 months of the service given one week’s notice.
The offer is available for a minimum of 50 M365/O365 seats per month to enrol you in the Support as a Service (Support-aa Service) program.
The required 50 seats can be across multiple tenants
Offer Period: 22 July - 31 October 2024.

Take advantage of this great offer and try our risk-free, white-label Support as a Service today!

Talk to us today

Partner Testimonial

"We were able to retain our brand and presence while tapping into Crayon's resource pool and established processes. In our day-to-day work we are no longer finding ourselves distracted as often with operational BAU work.

Crayon understood our scaling challenges and offered themselves as an extension of our team.

The benefits are evident in the number of extra project and advisory hours we can bill each month. We’ve increased billable hours by around 25%"

- Daniel Wojcik, Principal and Managing Director, Codux.

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Case study: Codux billable hours growth empowered by Crayon

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About the Vendors

Airlock: Application Control

Airlock enables you to easily create and manage secure allowlists (formerly application whitelists) in dynamically changing computing environments.

Unlike signature based file blocking (blocklisting) such as antivirus, Airlock only allows files it has been instructed to trust, to run. If the file is not in the allowlist it cannot run, regardless if a file is known good, bad or indifferent. This proactively prevents malicious code from running on your system, before any damage occurs.

Application Whitelisting is recognised by Government agencies around the world as a leading security strategy to prevent targeted cyber intrusions.

Trend Micro: Worry Free Advanced and Worry Free Co-Managed XDR

Trend Micro provides a suite of security solutions tailored specifically for managed service providers (MSPs). The two solutions eligible for this offer are Worry Free Advanced and Worry Free Co-Managed XDR.

Trend Micro Worry-Free Advanced:

Complete email and collaboration protection
Trend Micro™ Email Security™ Standard
Trend Micro™ Cloud App Security
Threat and data security for Microsoft Office 365, Google Workspace™, Dropbox™, and Box™

Trend Micro Worry-Free Co-Managed XDR:

Threat experts and managed detection and response services 24/7
Cross-customer and cross-partner analysis
Incident response
Monthly summary report

*Available for rhipe partners in Australia and New Zealand Only.

usecure: Automoted Human Risk Management

Over 80% of data breaches are being caused by human error. Change those odds with the usecure Human Risk Report (HRR) solution.

By analysing each users’ security knowledge gaps, usecure crafts personalised programs and automates ongoing training to tackle identified risk areas. Secure user behaviour is reinforced through periodic phishing simulations, dark web breach monitoring, and simplified policy management – all from one multi-tenanted portal.

usecure enables service providers to calculate, reduce and monitor their clients’ human cyber risk through admin-lite automation, helping them to reduce user-related security incidents whilst boosting their service value through a unique 4-in-1 offering.

DNSFilter: DNS Filtering Solution

DNSFilter mitigates threats in real time through ML-driven protective DNS. Threats hosted on malware, phishing, and botnet sites are discovered as early as seven days before the competition, giving you and your customer an additional layer of security.

DNSFilter protects every potential link click (and other outbound DNS queries), scanning each query prior to resolution. Users have access to both threat and content categories for simplified policy building, with the ability to block or allow certain sites and select applications. MSP owners will also be able to report on DNS network traffic, gaining valuable insight into what end users are doing.

Automox: Patch Management

Automox is the only cloud-native patching platform that fully automates patch management across Windows, macOS, Linux, and third-party software—including major titles like Adobe, Java, Firefox, Chrome, and Windows. Automox works across both computers and servers and is designed for remote workforces. From “click, set, forget” automation to complete scheduling and workflow control, Automox results in greater corporate security, improved productivity, and incredible time savings.

Using thoughtful automation, IT admins can fix critical vulnerabilities faster, slash cost and complexity, and win back hours in their day. Say goodbye to manual patching now.

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